AiMY QA · Settings

AiMY · Configuration

4 alert rules configured, 3 active · 1 of 4 integrations connected · quality targets unchanged for 18 days. Your Quality-Score target sits 7 pts above current performance.

Quality Targets

Quality Score

Now 83% · 7 pts below target

SLA Compliance

Now 88% · 2 pts below target

Pass Rate

Now 87% · target met

First Response

Now 34 min · 4 min over target

min

AI Evaluation Rules

goal Failure Detection

Parse review comments for goal-failure patterns.

Product Risk Alerts

Auto-flag products with high fail rates.

Auto Coaching Recommendations

Generate coaching plans from QA data.

Weekly Score Trend Analysis

Track and visualise quality trend by week.

Alert & Notification Rules

Product fail-rate breachCritical

When product fail rate is above 15%, notify QA Supervisor.

In-appEmail

goal failure surgeWarning

When goal failure count is above 80, notify Team Lead.

In-app

Pass-rate shortfallCritical

When overall pass rate is below 85%, notify Director of Quality.

Weekly trend declineWarning

When the weekly trend declines more than 2%, notify Operations Manager.

In-app

Quiet hours

Pause non-critical alerts

Warning and info alerts are held and delivered as a single digest when quiet hours end.

Quiet window

Local time. Applies daily.

Integrations

Zendesk Klaus Connected

Quality review data source · 4,999 rows synced

Keys are stored masked. Edit credentials clears the field. The full key must be re-entered, never pre-filled.

API key

Last updated 3 days ago.

Excel Workbook Import Manual

Upload .xlsx exports when an automated source isn't available

Microsoft Teams Not connected

Push alert notifications to a Teams channel

Slack Not connected

Team alerts & coaching nudges

Profile

Name

Role Role is managed by your workspace admin.

Team

Preferences

Theme

Dark

Light

System

Notification digest

Language

Security

Two-factor authentication

Require a verification code at sign-in.

Password

Last changed 2 months ago.